Refund and Returns Policy

Refund Policy – Bazar Cosmetic

At Bazar Cosmetic, we aim to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your purchase, we are here to help.

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• The item must be returned within 7 days of purchase.
• The item must be unused, in its original packaging, and in the same condition you received it.
• Proof of purchase (receipt or order confirmation) is required.

2. Non-Refundable Items

Certain products are not eligible for refunds:

• Personal care products that have been opened or used.
• Discounted or sale items.
• Perishable goods like cosmetics that have been tampered with or are missing their seal.

3. How to Request a Refund

To initiate a refund, follow these steps:

• Contact our customer service team at [Insert Email Address] or +880 1711-127634.
• Provide your name, order number, and the reason for the return.
• If eligible, ship the product back to us at the address we will provide.

4. Refund Process

Once we receive the returned item and inspect its condition, we will process your refund. Refunds will be issued to the original payment method used during the purchase within 7-10 business days.

5. Shipping Costs

• If the return is due to a defect or mistake on our part, we will cover the return shipping costs.
• For other returns, the customer is responsible for paying the shipping costs. Shipping costs are non-refundable.

6. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order for the desired product.

7. Late or Missing Refunds

If you haven’t received your refund after 10 business days, please:

• Check your bank account or contact your credit card company. It may take some time before your refund is officially posted.
• If you’ve done this and still have not received your refund, contact us at [Insert Email Address].

8. Contact Us

If you have any questions about our Refund Policy, please contact us:

• Phone: +880 1711-127634
• Email: [Insert Email Address]